Customer Testimonials
Everything was ok, until they ask the used truck 🛻 back I approve for rebate n bank on that day, few days later I was told by finance banking to return truck, not sure 🤔 for what reason.
We always have had a great experience at Mark Christopher. Edy Lopez has always been very helpful and pleasant to work with.
The whole process was quick and easy, unlike what you would expect from a typical dealership. Everyone was so friendly and helpful! Especially Jose who was the one who helped us! I love my new car!
I purchased an illuminated front emblem for my vehicle. It was on back order, so it took some time to get delivered to the dealership for installation. After the dealership called to tell me the emblem was installed, they also informed me that it was not working and they would have to order a new one. I'm not sure what happened, and they didn't know either. Unfortunately, something went wrong with the install or the emblem itself. I'm happy they were able to order a new one, but having to go through the entire process is disquieting.
Great customer service. They were really helpful and address all our needs in a professional manner
From start to finish, the experience at Mark Christopher has always been amazing! Thank you to Alex, Greg, and the rest of the team for making it such a seamless and easy shopping experience. Refreshing to work with a dealership that has integrity!
Great customer service, friendly, knowledgeable staff who strives for excellence. Easily assessable location, acceptable hours of operation.
Johnny was a great to work with. Made the transaction very straightforward forward. I m very happy with the 1500
Very professional they helped you to get what you looking for and very resourceful for what you need,
Avo in the repair department did an amazing job. Made the warranty issue I took the car in for easy to resolve and painless. I highly recommend the service center based on Avo's excellent service.
I didn’t have any issues. Everyone was respectful and responsive, and the car was cleaned. Thank you.
Very friendly, fair, and accommodating. I would highly recommend. Our salesmen Jose was super friendly and great to work with.
I had a great experience buying a truck from Mark Christoper Chevrolet. This was my second time purchasing from them and each time has been a smooth process. I called and inquired about the truck I saw on their website and Alex Sarabia confirmed the truck was available. Even though it was close to closing time he offered to show me the truck that evening. I thought I had done my research on the truck but Alex showed me a lot of features I knew nothing about. I was really impressed with his sales process and presentation. I agreed to ... Read More Google - Jul 24, 2026
Excellent The salesman was excellent and assisted me with all my concerns Yep! Yay! Okay
Very clean and well organized dealer sales man Alex was very attentive. Love service with a smile
Chelsea is always prompt to respond and takes care of all our needs in a timely manner. Her professionalism and her courtesy for the customers goes beyond and it truly shows. We never have to worry about bringing our car there because we truly trust Chelsea and her work.
the service department has always done great work for me and in a timely manner.
My experience was enjoyable, staff was friendly and knowledgably. My experience after the sale has been very good, good follow-up but sales staff did noy hound me fore my reply.
The salesmen there are very helpful making sure you are attended to and satisfactory left there feeling like the had the best interests in me so that I can get the car I wanted
This was my second time scheduling an *appointment* for them to tell me it’s gonna take 2 and a half hours plus because they’re backed up and lunch is from 12-1. If that’s the case why have open time slots to be confirmed for appointments even during lunch hours. And since when does an oil change take 2 hours plus. After my first appointment being told this information I was convinced to reschedule especially considering I brought my young son and did not know it would take that long. They communicated with me that the weekend is first come ... Read More DealerRater - Jul 23, 2026
Alejandro sarabia fue muy util en la compra de mi pickup Alberto y Phill en finance great Job 👍
Great place to buy a car, great customer service, kind,attentive, non pushy salesman. Which is a plus to me!
Mark Christopher Auto Center has very friendly, professional, and knowledgeable staff. Everyone is willing to assist and make sure your experience is top notch.
Great service, great customer care. Appreciated the expertise provided to meet my financial demands. Fewer selections than normal but a great job on what was available 😀
Quick and easy Friendly service, comfortable waiting area. Enjoyed the complimentary coffee and danish. Clean
Great service, friendly people, and reasonable pricing. It restores my confidence in servicing my car with the dealership.
Excellent experience. They worked with me with my trade in and I got the exact truck I wanted.
Very good Very very very good Very good Seven very good ?? Three words good
They did a great job with customer service. They were very attentive and willing to work with me for a gift with a new car for my wife. 10 star service!
Best treatment by sales rep Alex got the best deal they could give me thank you
Great communication and explanation of the issue with my vehicle. Mark Christopher has helped me getting repairs covered eventhough my vehicle was out of warranty on past issues. I will continue using them as my service center.
I love taking my vehicle to Mark Christopher for service. They are so helpful, love to talk about the issue I am having so they understand. So friendly. Chelsea has been very helpful from day one of my purchase. She calls to see how I am do I am doing and if my vehicle is running ok. Great communicator. They do a great job, area is always clean.
Mark Christopher was very helpful and accommodating in the purchasing my vehicle. Mario Sanchez helped me very much as well as Greg Hess.
The service dept was super communicative and they quoted me 2.5 hours but it only ended up taking 1 hour. Chris was great in that he communicated with me early in the morning regarding the fact that they did not have an loaner vehicles on hand. That was disappointing, but overall, not a dealbreaker as I understand that since my service only took a few hours it wasn't as necessary. Overall, however, Chris was proactive and followed up accordingly to ensure everything was okay.
Everyone I worked with was so friendly and helpful. I would definitely go back there for my next car.
Nice clean facility! Richard Lara was very respectful to my opinion and did a amazing job
The service area waiting room was very clean and inviting with drinks and snacks. The cashiers were very helpful in loaning me their charger for my phine.
The service attitude is really good! Not only professional, but also very patient. It makes me feel very warm, and it also increases my trust in your Cadillac brand.！
From checking into the service department to picking up my car was so easy. Everyone we encountered was extremely helpful.
Checking in was a breeze with Javier so was checking out at the cashier's office and pick up time given was on point!
I would like to first say both were very professional and knowledgeable of the business and of the car I was purchasing.
Jose the salesman provided great service, the overall experience was very quick and easy and the finance dept was great
Louise was very on point with communication, very attentive to my needs and answered all my questions. He made the process even smoother for me and cut out my time, waiting around in the dealership and work the deal for me while I continue to work from home. The following day went in and completed the purchase of the truck and maybe spent about three hours tops. Made the whole process very convenient for me.
joey was my sales men and he was polite and very helpful with the process of buying my truck
Can’t say enough good things about this dealership. Everyone from sales was extremely easy and kind to work with. All concerns were addressed in a non pressure environment and I was happy to purchase a car from them.
My service rep was William and the service department. He was very great from start to finish. He explained the whole process very thoroughly and was very courteous. This is why I make the long drive to Ontario even though I live 30 minutes away. They have definitely earned my business because of William and I look forward to the future working with them.
Great service center
I got off work July 4th 3am head to jack&box ate power-napped. I took fwy home saw Dealership it was like 530am oh I can stall until they open. Around 730am almost 8am. A gentleman mentioned Nick can help he’s on the way. It’s 4th of July, n I knew they would have great rebates. I need a truck 🛻 for all my side gigs. I was helped by Nick and a kind Financial gentleman. They grouped completed an affordable down and got in my dream vehicle. They washed it received my key 🔑 and drove out to ... Read More DealerRater - Jul 11, 2026
Was able to get me the right car for the right price. Fabian was excellent in helping me achieve ownership.
The salesperson Alexis was very helpful. He really went the extra mile. The car charger wasn’t in the car when we got it home but we reached out and he helped us to get it resolved. I would recommend his dealer to m friends and family.
Everyone was very friendly and helpful would certainly recommend them we are definitely enjoying our Cadillac experience.
Chelsea was excellent! She took care of me when there was a mixup on my original service request. Although it took longer than usual for the repairs to be done, I left very satisfied with everything being completed. Thank you, Chelsea.
This dealership was amazing, the customer service was great, Brady Ho was such a big help when I came in to look at cars and helped convince me to pick the car I really wanted! I would definitely recommend this dealership to other people who are interested in buying a Cadillac.
Jose Enciso was great, he made me feel comfortable throughout the entire process of buying a new car. Kept me informed and up to date with the ordering process. I’m loving my new Cadillac CT5-V, and will be advising anyone looking for a new ride to go and see Jose. Awesome experience. Thanks again Jose!!
Jose Enciso has done an excellent job on my leasing process. He is very helpful and efficient in all aspects of the transaction. This is the first time in my life for leasing a car, especially through Costco membership programs. The staff, especially Jose, made me feel easy and relaxed about the deal. Jose is professional and friendly. Five-star review for him is legit. Thanks so much.
Alex was outstanding throughout the entire process. He was extremely knowledgeable, patient, and took the time to answer every question I had. What really stood out was how far he went to make everything as smooth and stress-free as possible. His professionalism, clear communication, and willingness to help gave me confidence every step of the way. It's rare to find someone so dedicated to providing excellent customer service. I truly appreciate all of Alex's hard work and would highly recommend him to anyone looking for a seamless experience.
My experience was excellent. They worked with my trade in and the whole process was pretty fast.
Very straight forward. They are all very polite and attentive. I would recommend someone in the future.
I’ve always had such a wonderful experience at mark Christopher, customer service is outstanding and everyone is so nice. There’s no where else I would rather take my car to..
William in the Chevy service department is absolutely the best! I came in for a battery issue and he made everything so smooth and easy. Highly recommend!
Agent frank vera was helpful friendly and not pushy like other agents trying to get you to buy that was key for me dont like being pressured. Also we were able to come to a deal that worked best for my budget 👍🏼
Took my car here and they had excellent service writers, professional staff, clean waiting area and restrooms.
Joel Rodriguez was the consummate professional. He made sure that the "ordeal" of purchasing a new vehicle was seamless and pleasant. He continued to check in with me, asking me if there was anything else that he could do to make my experience more enjoyable. Joel made this experience one of the best experiences that I have ever had purchasing a new vehicle. Joel is a diamond among diamonds... keep him and give him a raise!
Matthew Flores and Dante Zeta were amazing, they helped my husband find the vehicle of his dreams. They explained the process of how to maintain the vehicle and helped us set up everything for the vehicle. They ma s e the process of being at a dealership hassle free.
Sales representative was great helped get the deal done smoothly. Was in and out the dealership with no issues.
He was professional and thorough, taking the time to clearly explain every step, including insurance policies and add-ons. His expertise made the entire process comfortable, quick, and easy. We truly appreciate his help and the excellent experience he provided.
with appointment routine service took around 4 hours. plus technician went to lunch and took my keys. had to wait for him to come back.
Anthony Lopez in the Service Department was kind and professional. The other employees I asked questions too were also kind and professional. The downside was the amount of time it took for them to pull up my vehicles once service was complete.
The service was good until I went to pick up my vehicle. It took over 15 minutes for them to bring it to me. No one should be waiting that long. If you know a lot of people have to pick up their vehicle towards the end of the day, have 2 lot porters ready to expedite this service.
Dealership has friendly staff, nice showroom and professional sales team that made are car buying a great car buying experience.
Loved this dealer, very attentive to there customers and accountable on there time. Would recommend!!
I was looking for a particular vehicle, and I didn’t find an exact match for what I was looking for. So Jose and Greg helped me order the exact one I wanted. Great experience. Cadillac CT5-V
The customer service was outstanding, I was very happy with the service I received . I will continue to always take my car to Mark Christopher
Making a appointment and checking in was very easy, however with a 8:15am appointment for a simple Oil change my vehicle wasn't ready till after 2:00pm. When I need simple things like a oil change it makes me want to go elsewhere. I would think you could maybe have a dedicated oil change station where customers could simply get a oil change in less than a hr here. I thought William did a good job with his customer service here.
Everything went well. It was a good and friendly experience. Second time getting a vehicle at that location.
I had an excellent car-buying experience. Jose was professional, knowledgeable, and the entire process smooth and stress free. Jose, took the time to answer all my questions. I highly. recommend them to anyone looking for a great car buying experience! Ugh
Great service Tony Lopez always takes care of us. Glad he was able to find out the issue.
Even with an appointment I waited 1.5 hours. Also, the oil change includes a vehicle inspection that did not happen. No mention of my low fluids, no mention or adjustment of tire pressure. There is not even a LOF sticker for follow on service reminder.
We had a great experience with our salesman Rami.He took his time with us and taught us about vehicle features.No pressure sales.Cesar in finance was also super friendly and helpful.
When I arrived I was seen right away when he told me that they would have to keep my car and I told him I had to work he offered me an electric car and I declined so he got me a rental and called me an Uber to take me to get the car he checked on me constantly and I felt good about my experience his customer service was great and he also kept me updated on what was going on with the process of my car he was also very knowledgeable when I had questions.
My questions are always answered when I have one and appointments are always available when I need one.
Excellent experience. Armando was attentive even on his day off. Mario was just the best salesperson we could ask for. Greg Hess really helped make the entire process smooth without any roadblocks, and even found additional rebates I did not know about!
The staff was great. However no water. No restrooms was not good. Not even bottled water available.
I’ve had multiple issues with my vehicle and it’s been there many times not so much because it’s issues with the dealer but more along the lines of the extended warranty people pushing back. Chelsea was super helpful getting these repairs and claim started with the extended warranty dept and kept me informed the entire time. I believe she goes above and beyond I would answer my calls and messages at all times, she is amazing.
Great experience at Mark Christopher. Alex went out of his way to get things done.
Great and fast service.Willam was honest letting me know what was wrong with my truck My truck is running great.
Bryan was able to work with us on getting a great deal on a new Sierra Denali truck - I would highly recommend going to Mark Christopher for your GMC needs!
Excellent they helped and work with me. They showed me the vehicle I was looking for.
Awesome day at the dealership! I was very impressed with the experience and the time of my visit.
Great service from Tony, dropped truck off 8:15 and ready for pickup by 12. My first service at MK with my new truck and it was an effortless experience. Tony is personable and engaging, he also got me a great service deal! See you guys on my next service.
1 Star – Disappointing experience after reaching an agreed price and attempting to complete the purchase
I am writing this review to share my experience with Mark Christopher Auto Center regarding a 2015 GMC Canyon SLT 4WD Crew Cab:
I live about two hours away and made it clear from my first communication that I needed the true out-the-door (OTD) price before making the drive. The dealership provided a breakdown showing the vehicle price, DMV fees, documentation fee, taxes, and no additional add-ons.
The original OTD price provided was approximately $27,026. After discussions, I made an offer of $25,000 OTD, explaining that while the truck ... Read More DealerRater - Jun 29, 2026
I am thankful to Mark Christopher for their efficiency in getting me into a car quickly and having it delivered to my home
Great service, great help with giving rental while truck being worked on, will be my dealer for my diesel truck coming from riverside.
After having a bad experience at another dealerships service department, I decided to give mark christopher chevrolet a shot. They came in under the time they estimated got me quickly into the Bay. And there were no up charges or pressure to have services performed. That I wasn't ready to pay for. Everyone I encountered was friendly and professional.
Always get great service from Nobu. Very good at communicating on what’s going on when to bring the car in when the car is ready he’s been fantastic to work with and I will continue to come back because of him.
I appreciated working with Nobu Domon in service. He was very polite and very helpful.
No pressure. Alex is the best and the Management Team works extremely hard to get your deal done. Thank you, Sam A and Alex S for problem solving. Finance Mr. Lee no pressure at all. Just professional staff down to the Porters.
Great customer service. The salesman (Edy Lopez), the management team and finance dept were extremely helpful.
